FAQ
Our return policy allows you to return most items within [number of days] days of receipt. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. For more details, please review our Return Policy.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you have any issues or did not receive a tracking number, please contact our customer service team at marketing@masantaraoud.com or +6282160529996.
We accept various payment methods, including:
- Credit Cards (Visa, MasterCard, American Express, etc.)
- Debit Cards
- PayPal
- [Other Payment Methods] You can choose your preferred payment method at checkout.
To change or cancel your order, please contact us as soon as possible at marketing@masantaraoud.com or +6282160529996. We can only modify or cancel orders before they have been processed and shipped. Once an order is in processing or has shipped, we are unable to make changes.
To return an item, follow these steps:
Contact our customer service team at marketing@masantaraoud.com or +6282160529996 to request a return authorization.
Pack the item securely in its original packaging.
Ship the item to the address provided by our customer service team.
Once we receive and inspect the return, we will process your refund or exchange according to our Return Policy.
