Shipping Policy

Overview

1. Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. We calculate shipping methods and rates based on your location and the weight or size of your order.

2. Shipping Rates: We determine shipping costs at checkout based on your selected shipping method and delivery address. Before completing your purchase, you can review the shipping costs to ensure all charges are clear. This step helps you confirm the total expense before finalizing your order.

Processing Time

1. Order Processing: Orders are typically processed within [number of business days] business days from the time of purchase. Processing time may vary depending on product availability, order volume, and other factors.

2. Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

1. Estimated Delivery Time: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided at checkout and are based on standard delivery conditions.

2. Delays: Although we strive to meet the estimated delivery times, please keep in mind that unforeseen circumstances such as weather conditions, shipping carrier delays, or other factors may affect delivery. We are not responsible for delays caused by shipping carriers or other external factors.

   Shipping Restrictions

1. Delivery Areas:

   We currently ship to the following countries:

   1. Indonesia
   2. USA
   3. UK
   4. France
   5. UAE
   6. Qatar
   7. Saudi Arabia
   8. Singapore
   9. China
   10. Australia

   If your location is not listed, please contact us at marketing@masantaraoud.com to inquire about shipping options.

2. P.O. Boxes and APO/FPO Addresses: We may not be able to ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical address for delivery.

Order Tracking

1. Tracking Information:Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to use the provided details to monitor the status of your shipment.

2. Tracking Updates: Please allow up to 9 Hour/days for tracking updates to be available. If you encounter issues with tracking, please contact our customer service team for assistance.

Shipping Issues

1. Missing or Lost Packages: If your package is missing or you have not received it within the estimated delivery time, please contact us at hello@masantaraoud.com or +6282160529996. We will work with the shipping carrier to locate your package.

2. Damaged Items: If your package arrives damaged, please report the issue to us within [number of days] days of receipt. Provide photos of the damaged items and packaging to assist with the resolution process.

Returns and Exchanges

1. Return Policy: For information on returns and exchanges, please refer to our Return Policy. You must initiate returns according to the terms outlined in our policy.

2. Return Shipping Costs: If you are returning an item, please note that you may be responsible for return shipping costs, unless the return is due to our error or a defective product.

Contact Us

If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact us at:

Email: marketing@masantaraoud.com

Phone: +6282160529996